2010/2011 Objectives

• Our intent is to prevent injury and ill health to those at work and affected by our activities. During 2010/11 we will meet our Health and Safety Targets by increasing our focus on Behavioural Safety. We will do this by providing Behavioural Safety Training and measuring our Behavioural Safety Performance.
  


• We will meet our 2010/11 Environmental Targets by increasing the Environmental Training we provide to our people, ensuring that every employee receives Environmental Training during the year.


• We shall review ‘Our Responsibilities’ in 2010 by engaging those within the business. We shall ensure Policy Statements for each are published and up to date.


• We will review risk throughout the business and set out our Risk Management Strategy for the whole business before the end of 2010.
  


• We value our customers, therefore, we will offer to meet each of them at least once in 2010. We will record all feedback on our performance and be able to demonstrate the action taken.
  


• We see profitability as a means to make everything possible. Profit must be supported by cash, therefore we shall seek to maintain our actual cash balance favourable to the AOP.
  


• In 2010 we will improve the proportion of tenders submitted that we win from our performance in 2009. To do this we will only bring opportunities into the business for work at which we be competitive and therefore will never be the least competitive tenderer.


• Every project at every stage is in control. During 2010/11 we will seek to complete all projects on or before the original completion date without any defects that have an impact on the client
  


• We value our people. During 2010 we shall ensure every employee is given the opportunity to discuss their performance and future development and we shall seek to maintain training we provided at previous levels.
  


• We respect the community and are committed to being a sustainable member of it. During 2010 we will identify a select number of opportunities that contribute to the sustainability of the community and focus our support on these.
  


• We value our suppliers and want close relationships with them. We shall build on the 2009 Supply Chain workshop, making improvements to at least half of the points noted at the workshop. We will again offer to meet at least 100 suppliers in 2010.
  


• We shall improve communication with each of our stakeholder groups by keeping our web site up to date, producing regular Clugston Insiders and providing News briefings on the intranet.